I am not to reveal anything exciting because what I suffered in the Rail is familiar to many many people from their own experience. People even don’f complain because they do not have confidence in Govt machinery. All have a store of their bitter experiences from direct incidents of their life .I want tell one of my experience about a train journey.
I boarded Train for my journey to Mumbai on 21.10.2016 from Howrah station, the name of the train was Howrah Mumbai Express, Train no was 12810, coach AC 1 15. Train was packed, usual pantry car staff and police as security guards, were all seen doing their rounds. Coach attendant was also present . Suddenly, in the next morning I woke up at about six in the morning to the alarm raised my wife , and other passengers, that our baggages were stolen. There was an uncommon medicinal smell in the coach. What is surprising in a coach of 72 passengers, all were in deep sleep. It was thought later that most likely that sleeping drug was sprayed sending us to unconscious sleep, making it convenient for the thieves to take out luggage from deep inside under the lower birth seat, my wife in her cautiousness placed the costly suitcase hidden at the far end behind other passenger’s luggage. None of us could be aware of taking out of the luggage by the thieves in the process, in our unconscious sleep under the influence of spayed drug. Total seven passengers lost their luggage through this theft. Quite surprisingly, none of the coach attendant, security guards, bedding supplying man, pantry men could be located , all of us running from end to end of the coach in desperation. Some of those must have been involved in thr theft.
Passengers were angry of the physical loss and insecurity. Some of the passengers telephoned to private channels like ABP ananda, 24 Ghanta etc. These channels did a great job, they talked to us live on the channel, contacted various Railway authorities, even Rail Ministry, everybody assured us that guilty would be punished, we would be compensated. Channels did a great job, for some channel it was day’s most important news. Awakened, a lot of men—Rail staff in civil and uniform came and enquired about the loss from us, a police troupe came and noted down details and got us signed, and assured us FIR will be lodged in Bilaspur PS. Out of 7 Passengers who lost the luggage, four did not show any interest to report saying that it was going to be a futile exercise. But I was pumped up with enthusiasm, that something would happen ultimately, our goods would be found out or else, compensation would be paid. Suddenly I started feeling I am an important man and thought good of our Govt. Now when I look back I realize it was only childish on my part, my temporary euphoria amidst loss of belongings later died down. All these police actions after the loss and their assurances in this connection was only a packaging without any content, on discovery of the same this filled me with frustration and hopelessness, cursing the self that we are unfortunate to be born as Indian. We do not have the dignity of living. If this is the condition of educated man travelling a AC class, what must be the condition of the multitudes totally uncared for living in far flung places. India exists in two levels, one is rich and corrupt who enjoy everything good in this world, and the other level is poor, half fed, unfed and deseased, they are born unnoticed, die unnoticed, remains uncounted during entire life.
A few days after reaching home I lodged my grievance in the PMO’s grievance redressal site, they forwarded my grievance to Bilaspur RPF police station because the crime primarily occurred in their jurisdction. After several reminder there was a reply after six months in the grievance site that Bilaspur police’s investigation was complete, the outcome of investigation was that they neither could catch the rogue , nor recover the Lost baggage—it was a foregone conclusion!!!!.
In reply to that I asked in the grievance site that now police acknowledged the loss, and their investigation could not recover the loss or catch the thief, I should now be paid compensation of Rs 40,000/- which at the time of first reporting was shown to be the value of my loss. Next, they informed in the site that they are not the compensation giving authority, I might approach the concerned authority—here they should have guided me by mentioning the name of the authority of the Deptt/Govt where I could next claim the related compensation. They kept mum as if compensation giving authority belongs to some other Govt of some other country on which they do not have control and they do not have the knowledge.
I then wanted to meet our Prime minister personally to apprise him the day- to -day suffering of common man in the hand of insensitive administration by citing my case. The reply was—“’ In completed details to passenger. Please submitted to complete details. “, must be the reply was given not more than a class IV staff. Any sensitive man will have a feeling that grievance redressal machinery at PMO office is not at all serious about your problem or intend to solve it at all, it is simply a window dressing, at its best it is an attempt to put up something looking good where there was none before. Differences amount to this only, nothing more; whereas on the ground we are dreaming that at last the man has come to deliver the Indians from the abysmal depth. In balance, I would like to say that this is the dignity we Indians live with. WHAT MUST MUST HAVE BEEN THE DIGNITY CITIZENS OF DEVELOPED COUNTRIES ENJOY!!!!! I….. I FEEL JELOUS OF THEM, AND YOU??.
For information to my readers, my final submission to the PMO office is as follows—“ In this connection this is my last. I know your office will do nothing, still please read the disposal under ref at MORLY/E/2017/11738 dated 08.06.2017 in this site. Your office’s disposal done in a perfunctory manner. This is humiliating for any sensitive citizen, if I were born in a developed country-would it have been my fate?? You can understand the dignity with which we common Indians live. If this is the helplessness of an educated man, imagine what will be the kind of helplessness of the half- fed, unfed, deaseased, naked multitude Indians. My man-ki-baat is– can I be a citizen proud of my country with this treatment meted out to me ???? I know you are trying to change the country but administering a country of 130 crore people is Herculean.I have my support for you.